Things We Can Count On

Clockwise starting at top left: Clark Stanley, Mrs. Clark Stanley in her rattlesnake suit (nice hat), Snake Oil bottle, a depiction of Clark Stanley in action, Others get in on the action: Dr. Willie Gellbedder’s wagon, an ad from the Reverend Shine Snake Oil Co., Dr. Thomas Electric Oil (whaaaat? And what does a cat have to do with it?), Clark Stanley’s newspaper ad.

 

At KHT, we keep things pretty simple and traditional.  Put in a hard day’s work.  Be honest and straightforward with customers. Give our word and stand by it.  And when looking someone in the eye, it’s ok to close an agreement with a nod, smile and a firm handshake.  Seems pretty simple really. But lately there’s been so much noise about what’s “real”, what’s fake, who to trust, who to blame.  I don’t know about you, but my inbox and online accounts seem flooded with articles and opinions around fake news, unmet promises and misinformation. Add to that all the clickbait, spam, and junk mail, and it’s a wonder we can navigate our workday at all.  Recently I saw an ad making all these crazy promises and thought “geez, that guy seems like a snake oil salesman.”  Which got me to thinking, where did that term come from.  Like I often do, I turned to the internet, and found some recaps of the backstory, a delightful marketing tale that includes a cowboy, a socialist, and Teddy Roosevelt.  Enjoy.

In 1893, the world turned its eyes to Chicago, when the city hosted the Chicago World’s Fair, a spectacle seen by 27 million people over six months.  Big brands were launched like Juicy Fruit gum, Cream of Wheat and Pabst Blue Ribbon beer.

In the middle of that pageantry was a self-described cowboy and “Rattlesnake King” by the name of Clark Stanley. He had rolled into town to sell one thing to the revelers at the Fair: Snake Oil, and he did so with great fanfare and showmanship, deftly grabbing rattlesnakes from his bag, slicing them open, and dropping them into a great vat of boiling water. As the snake’s fat rose to the top, he skimmed it off, mixed it with a concoction of patented ingredients, bottled it, and sold it in .50 bottles as Clark Stanley’s Snake Oil Liniment –“Good for Everything a Liniment Ought to Be Good For”.

Long before it became synonymous with quackery, snake oil was a real medicinal substance that was potentially effective.  The construction of the Transcontinental Railroad in the 1800s brought thousands of Chinese immigrants to the American West and Pacific Coast, and they brought many traditional medical remedies with them, including snake oil, made from the Chinese water snake, rich in omega-3 fatty acids, a potent anti-inflammatory agent.

According to Stanley, he spent years conquering the West—conquests he detailed in pamphlets that also happened to serve as advertisements for his Snake Oil Liniment – (how’s that for “content marketing”?).  claiming he learned of the powers of snake oil for medicinal purposes from the Hopi people, recounting tales of “snake dancers” who stared deadly rattlesnakes in the face without fear. Business was booming.

Eventually, he met a druggist from Boston who convinced him to move east and open a manufacturing facility to sell his product in bulk. A newspaper interview recounted how Stanley fearlessly handled the snakes in his Massachusetts office, telling the reporter how he makes the liniment over the winter, then spends the rest of the year traveling from town to town with his family to sell it.

Around 1901, Stanley moved his headquarters to an even larger facility in Rhode Island, still printing his cowboy tales in pamphlets, always accompanied by ads for his product.  But in five short years, a book would be published by a socialist activist that would lead to the end of Stanley’s growing business.

In the early 1900s, a socialist author, Upton Sinclair, (remember your 7th grade history class?) went undercover in Chicago’s stockyards to investigate the exploitation of poor immigrant workers at the hands of the powerful meatpacking businesses. He described in his work called “The Jungle” the long hours, dangerous work conditions, wage theft, and predatory lenders who preyed on a Lithuanian family who had come to America in search of a better life.  The work was republished as a book the next year and became a runaway hit.  The public was shocked and outraged.

The public outcry—and the endless barrage of letters from Sinclair himself—was enough to force Teddy Roosevelt (who had previously described Sinclair as a “crackpot”) and his administration to pass two important pieces of legislation: The Meat Inspection Act and the Pure Food and Drug Act of 1906, a measure that caused a big problem for Clark Stanley and his snake oil.

With the passage of the Pure Food and Drug Act, the government finally had some teeth with which to crack down on hucksters of phony “patent medicines.” (the Act would later evolve into the modern day Food and Drug Administration).  While other laws had provided some protections, the Act defined “misbranding” and “adulteration” for the first time—stating that a drug would violate the law if it is “falsely labeled in any respect.”

It took another decade for the government to catch up to Clark Stanley, but in 1916, a shipment of his Snake Oil Liniment was seized by the District Attorney and tested by the Bureau of Chemistry. They found Stanley’s miracle cure was nothing more than mineral oil, 1% fatty oil (probably beef fat), capsicum, and a trace amount of camphor and turpentine.  Not a drop of snake oil to be found.

The D.A. took issue with the claimed uses on the bottle, and concluded that Clark Stanley’s Snake Oil Liniment was misbranded. Their decision did not mince words:
“The article was misbranded for the reason that certain statements, appearing on the label…and included in the booklet accompanying it, falsely and fraudulently represented it as a remedy for all pain and lameness, for rheumatism, neuralgia, sciatica, sprains, bunions, and sore throat, for bites of animals and reptiles, for all pains and aches in flesh, muscle and joints, as a relief for tic douloureux, and as a cure for partial paralysis of the arms and of the lower limbs, and as a remedy for paralysis and effective to reduce enlarged joints to their natural size, as a perfect antidote to pain and inflammation, and effective to kill the poison from bites of animals, insects or reptiles, and heal the wounds resulting from bites of animals, insects, or reptiles, when, in truth and in fact, it was not.”

On June 15th of that year, Clark Stanley pleaded no contest to the charges, and was fined $20, the equivalent of $459.27 today.

After several amendments, the Act eventually became the FDA, a powerful government office today with a $4 billion annual budget, charged with protecting the health and safety of Americans.  The formation of the FDA was part of a larger movement—the “Progressive Era”—that saw a push towards more protections for consumers against unfair business practices. In 1914, the Federal Trade Commission was formed, which would be responsible for enforcing false advertising laws, preventing other businesses beyond the food and drug industry from misbranding their products.

Apparently, the Rattlesnake King didn’t find the truth to be all that profitable, because he disappeared after 1916.  Historians don’t even know if Clark Stanley was his real name, or whether it was simply a stage name for his snake-wrangling cowboy persona.

What is known is that the term “snake oil” took on a life of its own, becoming a catch-all term for fraud. The “Snake Oil Salesman” became a stock character in Western movies, and lives on today.

 

 

 


 

Spoiler Alert: Holiday & Vacation is Over.

If you’re like most entrepreneurs and business owners, you’re right back at it tackling an overflowing inbox, scheduling production and juggling an already crammed calendar, while trying to mentally check back into the “flow” of work.  Surprising how we can all relate.  For some reason, this holiday break, as wonderful as it was, seems like a blur to me – cookies, parties, family, kids, friends, great food, more great food and still more great food and fun.  I did my best to “go dark” a bit, and try and break away from the business, but probably like you, found myself checking emails, responding to the cell phone and in my home office, just “checking things”, to be sure no “hidden opportunities” has popped out!

In fact, according to a Glance Networks study, most businesses don’t get back to normal productivity levels until about three weeks after New Year’s.  That sounds ok, but just doesn’t work for us, as we’re running 24/7 on your PIA Jobs! TM – product still coming in, and trucks still rolling out.

That said, I came across an article in Forbes magazine I thought I’d share.  The perspective was from Brian Scudamore, the founder and CEO of O2E Brands, best known for 1-800-GOT JUNK fame.  According to Brian, here are three things you can do right now to hit the ground running in 2017 – (thanks for tips! – full article HERE)

1: Paint a Picture for Long-Term Success

Over 45 percent of people make personal resolutions, but few of us make resolutions for our businesses. The new year is a perfect time to set goals for all aspects of your life. People who explicitly make resolutions are 10 times more likely to achieve their goals than those who don’t, and those odds for success increase to 50 percent when you write those goals down.

I personally experienced the power of visualization when I wrote my first “Painted Picture” — a crystal-clear snapshot of the future I wanted for 1-800-GOT-JUNK?. In the early days, it was just a scrappy startup with three trucks and a lot of potential. Since achieving most of the goals in the first Painted Picture, I craft a new one every few years, and share the updated vision with our employees. It’s a powerful way to get your team fired up and working together towards a goal, not just settling into another year of the status quo.

The new year is also an opportunity for our team to look at our Can You Imagine? wall and their 101 Life Goals lists with fresh eyes. These are two ways we ask employees to dream big all year round. And when someone’s in a post-vacation slump, these tools are potent reminders about the exciting things that can happen when you intentionally set goals.

2. Snap a Leadership Selfie

How often do you take an audit of your strengths and weaknesses? A new year is a great time to reflect on what’s going well, and what could use work. Self-awareness is truly one of the greatest skills for success: not only does it make you a better, more empathetic leader, it’s also positively correlated with your company’s bottom line.  So how does a leadership selfie work? For me, it’s as simple as writing down my skills and what needs improvement. I make a list and solicit feedback, both formally and informally, with coffee meetings, chats with coworkers, and more structured surveys. And what better time to break old habits than those first few days when your work routines haven’t yet reformed?

3: Strip Away Productivity Blockers

What was holding you back or frustrating you last year? I’ve found it’s the little things that end up wasting the most time. But the good news is that identifying time-sucks is the first step to eliminating them.  For me, unproductive meetings are a big pet peeve and I’m not alone: 59 percent of people hate meetings that don’t stay on topic. So in 2017, set meetings with one direction, clear outcome goals, and only invite people who need to be there. Another simple trick is to schedule 22-minute meetings instead of half-hour ones. The idea, pioneered by Nicole Steinbok, is to make everyone hyper-conscious of start and end times.

Email is another productivity blocker. In fact, the average office worker spends 28% of their week managing their inbox. I learned long ago to tame this beast. Now, I sort every email into one of three folders (personal, end-of-day, and end-of-week) so I can power through later in one focused, productive chunk.

Ultimately, the best thing you can do for your business is start 2017 with a positive attitude that will set the tone for the rest of the year. Having fun in the workplace, (a MUST here at KHT) is the real key for being engaged, creative, and super productive.

Hope some of these ideas help – feel free to give me a call to discuss – I’m working on my list right now.

 

 


 

How Long Is Your List?

Happy New Year to all – hope you had a great holiday (I sure did), got the gifts you wanted (my kids were all home for Christmas!) and enjoyed a little R&R with family and friends (I sure did). And so, the New Year begins with goals and aspirations and that dreaded “resolutions” list. If you are like me, it’s probably quite a list – better health, be kind, more spiritual, patience, be organized – oh yea, that “eating right thing” too (That doesn’t even make the list!). It made me wonder “who started this resolutions thing” anyway – and of course the answer is perfect for my weekly posts. Thanks to History Channel and Wikipedia for filling in some of the info.

  • Today, resolving to change and improve yourself and your life is an almost unavoidable part of the transition to a new year. Though it’s a pretty well documented fact that most New Year’s resolutions fail, we keep making them—and we’re not alone. The custom of making New Year’s resolutions is most common in the West, but it happens all over the world.
  • The ancient Babylonians are said to have been the first people to make New Year’s resolutions, some 4,000 years ago.
  • They were also the first to hold recorded celebrations in honor of the new year—though for them the year began not in January but in mid-March, when the crops were planted.
  • During a massive 12-day religious festival known as Akitu, the Babylonians crowned a new king or reaffirmed their loyalty to the reigning king. They also made promises to the gods to pay their debts and return any objects they had borrowed. These promises could be considered the forerunners of our New Year’s resolutions. If the Babylonians kept to their word, their (pagan) gods would bestow favor on them for the coming year. If not, they would fall out of the gods’ favor—a place no one wanted to be.
  • A similar practice occurred in ancient Rome, after the reform-minded emperor Julius Caesar tinkered with the calendar and established January 1 as the beginning of the new year circa 46 B.C. Named for Janus, the two-faced god whose spirit inhabited doorways and arches, January had special significance for the Romans. Believing that Janus symbolically looked backwards into the previous year and ahead into the future, the Romans offered sacrifices to the deity and made promises of good conduct for the coming year.
  • In the Medieval era, the knights took the “peacock vow” at the end of the Christmas season each year to re-affirm their commitment to chivalry.
  • For early Christians, the first day of the new year became the traditional occasion for thinking about one’s past mistakes and resolving to do and be better in the future. In 1740, the English clergyman John Wesley, founder of Methodism, created the Covenant Renewal Service, most commonly held on New Year’s Eve or New Year’s Day. Also known as known as watch night services, they included readings from Scriptures and hymn singing, and served as a spiritual alternative to the raucous celebrations normally held to celebrate the coming of the new year.
    This tradition has many other religious parallels. During Judaism’s New Year, Rosh Hashanah, through the High Holidays and culminating in Yom Kippur (the Day of Atonement), one is to reflect upon one’s wrongdoings over the year and both seek and offer forgiveness. People can act similarly during the Christian liturgical season of Lent, although the motive behind this holiday is more of sacrifice than of responsibility. In fact, the Methodist practice of New Year’s resolutions came, in part, from the Lenten sacrifices. The concept, regardless of creed, is to reflect upon self-improvement annually.
  • Despite the tradition’s religious roots, New Year’s resolutions today are a mostly secular practice. Instead of making promises to the gods, most people make resolutions only to themselves, and focus purely on self-improvement (which may explain why such resolutions seem so hard to follow through on).
  • At the end of the Great Depression, about a quarter of American adults formed New Year’s resolutions. At the start of the 21st century, about 40% did.
  • According to the American Medical Association [(AMA)], approximately 40% to 50% of Americans participate in the New Year’s resolution tradition. It should also be noted that the 46% of those who made common resolutions (e.g. weight loss, exercise programs, quitting smoking) were over ten times as likely to succeed, compared to only 4% who chose not to make resolutions.

Most Popular goals include:

  • Donate to the poor more often
  • Become more assertive
  • Become more environmentally responsible.
  • Improve physical well-being: eat healthy food, lose weight, exercise more, eat better, drink less alcohol, quit smoking, stop biting nails, get rid of old bad habits
  • Improve mental well-being: think positive, laugh more, enjoy life
  • Improve finances: get out of debt, save money, make small investments
  • Improve career: perform better at current job, get a better job, establish own business
  • Improve self: become more organized, reduce stress, be less grumpy, manage time, be more independent,
  • Put down the phone, less screens, watch less television, play fewer sitting-down video games
  • Volunteer to help others, practice life skills, use civic virtue, give to charity, volunteer to work part-time in a charity organization
  • Pray more, be closer to God, be more spiritual
  • The most common reason for participants failing their New Years’ Resolutions was setting themselves unrealistic goals (35%), while 33% didn’t keep track of their progress and a further 23% forgot about it.
  • About one in 10 respondents say they make too many resolutions
  • According to recent research, while as many as 45 percent of Americans say they usually make New Year’s resolutions, only 8 percent are successful in achieving their goals. But that dismal record probably won’t stop people from making resolutions anytime soon—after all, we’ve had about 4,000 years of practice.

For fun, email me your list. I’ll tuck it away for a few months, and then “check back” to see how you are doing.